Contact Us | VA Salisbury Health Care | Veterans Affairs

PATIENT HELP AND RESOURCES NEED HELP? CONTACT A PATIENT ADVOCATE The Patient Advocacy Program is for all veterans and their families who receive care at Veterans Health Administration (VHA)

facilities and clinics.  We want to be sure you have someone to go to with your concerns in a timely manner and to help you receive care. If you need help getting care or getting your

problems resolved, talk to the Patient Advocate at your VA Medical Center. We want to provide you with world-class veteran customer service and this is just one important way in which we do

that! MEDICAL RECORDS OFFICE Access your medical records online or request a copy of your records from our Release of Information office.  The Salisbury Release of Information Office is

located in Building 3, First Floor, Health Administrative Suite. Please refer to the below points of contact for your local facility.  CHARLOTTE HCC/CBOC RELEASE OF INFORMATION Phone Number:

 704-329-1300 Fax: 704-357-7772 KERNERSVILLE HCC RELEASE OF INFORMATION Phone Number: 336-515-5000  Fax: 336-515-5301 SALISBURY VAMC RELEASE OF INFORMATION Phone Number: 704-638-9000 Fax: 

704-645-6280 BILLING AND INSURANCE Pay your VA Salisbury health care bill online, by phone, mail, or in person. You can also raise issues or address billing disputes. Any copayments due

should be paid upon checking out of the medical center. Copayments may be made at the Agent Cashier Office, in Building 3, Room 1034. If Veterans are required to pay a copayment for services

they receive at the facility, they will also be required to pay a copayment for services they receive on Fee Basis status. Veterans who do not make their copayments upon checking out will

receive a bill at their address of record within 30 days after their stay or appointment. If you have any questions about your copay balance, please contact our Customer Service at from 8 

a.m. to 8 p.m. Monday - Friday. The Salisbury Consolidated Patient Account Center (CPAC), operated by the Facility Revenue Team, is responsible for providing face to face and telephonic

customer service to Veterans and their family members to aid in resolution of billing issues. Veterans seeking debt relief can reach out to the facility revenue team, customer service

representative to establish a repayment plan, waiver or write off request of copay debt.  When not assisting customers either in person or by phone, facility revenue staff focuses on

specific facility level procedures to support the collection of revenue. A customer service representative can be reached at between the hours of 8 a.m. to 4 p.m., or stop by Monday through

Friday in building 3, room 1070.  The office will be closed on Saturday, Sunday, and Holidays. PHARMACY Pharmacy Service is located in Building 2 on the 1st Floor.  The W.G. Hefner VAMC

Pharmacy processes over 5,700 prescriptions daily. Many of these prescriptions are filled by the Consolidated Mail Outpatient Pharmacy (CMOP) located in North Charleston, South Carolina.

Prescription refills may be requested by phone, mail, Internet, or the Pharmacy Mail Refill Request Box located outside the Pharmacy Verification Office in Building 2, Room 1009. AUTOMATED

REFILL LINE An automated refill line is available for all patients. Please call the following number: 1- * After you have dialed the number, wait for the automated attendant to answer. *

Enter your entire social security number, then press the # key. Wait for an answer. * Press 2, then wait for an answer. * Press 1, then wait for an answer. * Enter the prescription number,

then press the # key. Wait for an answer. * To refill additional prescriptions, press 1 and repeat the process. If you are using the automated refill line, all refills should be ordered at

least 14 days prior to when the refill is due to insure prompt processing and delivery time. INTERNET REFILL Prescriptions may also be filled online using VA's My HealtheVet program.

You will need a user id and password to log in. If you do not have one, you can easily get one by creating your personal profile. REFILLS AT VAMC SALISBURY PHARMACY All veterans are

encouraged to refill their prescriptions by phone, mail or Internet. Because of our patient workload, prescriptions cannot be refilled at the main VAMC Salisbury pharmacy window. MAIL REFILL

Prescription refills may also be requested through the mail. Refill request slips are mailed with each prescription. Return the refill requests as soon as possible to insure prompt

processing and delivery time. DRUG INFORMATION Please visit My HealtheVet for information about any prescription you may be taking. HOURS OUTPATIENT PHARMACY MONDAY – FRIDAY 8 a.m. to 6:30

p.m. SATURDAY – SUNDAY 8 a.m. to 4:30 p.m. FEDERAL HOLIDAYS 8 a.m. to 4:30 p.m. Find out how to refill your prescriptions, where to pick up new prescription orders, and how to safely dispose

of your medicines. PHONE DIRECTORY AND MAILING ADDRESS Find phone numbers for many of the administrative and program offices at VA Salisbury health care. MAILING ADDRESS W. G. (BILL) HEFNER

VA MEDICAL CENTER 1601 Brenner Avenue Salisbury, NC 28144 MAIN PHONE NUMBERS LOCAL: 704-638-9000 TOLL-FREE: 800-469-8262 To use Telecommunications Device for the Deaf (TDD) services: 711.