Meds by Mail for CHAMPVA and other family member programs

If you have CHAMPVA or VA benefits for spina bifida or certain other birth defects, you may be able to get prescription medications through Meds by Mail. Learn how to use Meds by Mail.

Starting on January 1, 2025, CHAMPVA will only cover the prescription medications Ozempic and Mounjaro if you have a type 2 diabetes diagnosis.

If you have questions about this change, call us at 800-733-8387 (TTY: 711). We’re here Monday through Friday, 8:00 a.m. to 7:30 p.m. ET. 

To use Meds by Mail, you must be enrolled in one of these programs:

Note: If you have CHAMPVA and you also have other health insurance with prescription coverage, you can’t use Meds by Mail.

Meds by Mail is for non-urgent prescription medications you take regularly. We’ll mail your medications to your home. You won’t pay any costs out of pocket.

For urgent prescriptions, you can go to local pharmacies in the OptumRx network. Learn how your program covers urgent prescriptions and other types of care:

We cover generic prescription medications and certain brand-name prescription medications through Meds by Mail. We don’t cover certain types of controlled substances, including many opioid

pain medications.

To find out if your medication is available, call us at or (TTY: 711). We’re here Monday through Friday, 8:00 a.m. to 7:30 p.m. ET.

Find examples of common medications we cover through Meds by Mail

Note: We can’t mail insulin or other refrigerated medications to a PO box. And we can’t mail refrigerated medications to most addresses outside the continental United States—except for

Alaska, Hawaii, and Puerto Rico.

The fastest way to request a new prescription is through your provider. You can also request a prescription by mail. New prescriptions may take up to 21 days for processing and delivery.

Ask your provider to use their electronic prescribing system to prescribe the medication. Tell your provider to select “Meds by Mail CHAMPVA” as the pharmacy name and 5204437 as the pharmacy

ID.

Ask your provider to write you a prescription for a 90-day supply with refills. You must send the original prescription. We can’t accept copies.

The fastest ways to refill your prescriptions are online or by phone. Online and phone refills may take up to 10 days for processing and delivery. If you refill by mail, it may take up to 15

days for processing and delivery.

You can refill and track your prescriptions using our online tool.

Call our automated refill line at 888-370-1699 (TTY: 711). You can call 24/7.

You’ll need to provide your full Social Security number and your prescription number.

We send you a bar-coded refill slip with each prescription delivery. Mail the refill slip to this address:

We recommend mailing in your refill slips as soon as you get each prescription delivery.

If your prescription expires or you run out of refills, call us at or (TTY: 711) and ask for a prescription renewal. We’re here Monday through Friday, 8:00 a.m. to 7:30 p.m. ET.

For questions about your eligibility to use Meds by Mail, call us at (TTY: 711). We’re here Monday through Friday, 8:00 a.m. to 7:30 p.m. ET.

For other questions about Meds by Mail, call us at or (TTY: 711). We’re here Monday through Friday, 8:00 a.m. to 7:30 p.m. ET.