VA Transitioning to New, Modernized Scheduling System
VA Transitioning to New, Modernized Scheduling System"
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VA is implementing a new, modernized appointment scheduling system to better deliver the SOONEST and BEST CARE to Veterans.
Officially known as the Integrated Scheduling System (ISS), this new solution consolidates several scheduling applications into one location.
The system provides employees with a user-friendly scheduling experience while effectively reducing the time Veterans must wait for their appointments to be confirmed and scheduled.
The implementation should be seamless for patients; however, any business process transition always presents opportunities for improvement.
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