Beneficiary travel self-service system (btsss) | veterans affairs

WHAT IS VA TRAVEL CLAIM REIMBURSEMENT? VA travel pay reimbursement through the Beneficiary Travel program pays eligible Veterans back for mileage and other authorized travel expenses to and

from approved health care appointments. WHAT IS BTSSS? The Beneficiary Travel Self-Service System is a faster way for eligible Veterans to receive reimbursement for their travel expenses.

HOW DO I KNOW IF I’M ELIGIBLE? VA offers two types of travel pay reimbursement: general health care travel and special mode transportation. As a Veteran, you may be eligible for one or both.

If you meet the criteria below, you may be eligible if you: * Have a service-connected rating of 30% or more. * Are traveling for treatment of a service-connected condition. * Receive a VA

pension, or your income does not exceed the maximum annual VA pension. * Are traveling for a scheduled compensation or pension exam. * Have vision impairment, spinal cord injury or disorder,

double or multiple amputation, enrollment in VA Rehab Programs. WHAT ARE THE BENEFITS OF BTSSS? * Access 24 hours a day, every day * Faster payments * Direct deposit * Track claim status

and allows you o see the status at any time HOW IS IT DIFFERENT FROM THE PAPER FORMS AND KIOSKS FORMERLY USED TO FILE TRAVEL CLAIMS? BTSSS is an online, self-reporting system that eliminates

delays created by paper forms. An updated profile is required to file a claim online and to process previously submitted kiosk and paper claims. Filing travel claims electronically with

BTSSS and using direct deposit result in the fastest payment possible. I HAVE NEVER USED BTSSS. HOW DO I DO IT? Visit Access VA and select the Veteran Travel Claim Entry icon to get started.

You will then be able to choose how to log on.  Contact the Beneficiary Travel Office either by sending a MyHealthe Vet secure message to MK Beneficiary Travel Team_BT or by phone at ension

42056.  You can also see us in person in the South Lobby of the Medical Center. DO I HAVE TO USE BTSSS TO FILE A CLAIM? No. But it is strongly encouraged. Eligible Veterans and caregivers

can also file VA Form 10-3542 to request travel reimbursement. IF PAPER CLAIMS ARE AN OPTION, WHY SHOULD I SWITCH TO BTSSS? BTSSS is strongly encouraged because: * Combining electronic

filing with direct deposit is the fastest way to be reimbursed. * BTSSS provides an easy way to check the status of a travel claim. * BTSSS is a self-adjudicating system, meaning once your

account is set up properly and all your information is verified, self-submitting a claim in BTSSS means within 3-5 days you should be paid, regardless of any paper backlog the Beneficiary

Travel Office may be experiencing. * When a Veteran files a paper claim, the Beneficiary Travel Team must manually load and process that claim in BTSSS for the Veteran.  This takes

significantly longer to process this way, leading to potential backlogs, increasing the wait time to be paid for all Veterans filing this way. * Logging into BTSSS is easy with any of these

three methods -- credentials for ID.me, My HealtheVet, or a Level 2 DS-Logon account. FOR MORE INFORMATION: TRAVEL PAY: LOG-IN OPTIONS: BTSSS: GET HELP CALL THE MILWAUKEE VA BENEFICIARY

TRAVEL DEPARTMENT AT , FOR MORE INFORMATION ABOUT BTSSS. TO SET UP DIRECT DEPOSIT, CALL . For additional help, you can call the Beneficiary Travel toll-free call center at 1-. Hours: 7 a.m.

to 7 p.m. Monday through Friday.