Striving for fives: marion va healthcare system’s commitment to veteran satisfaction | va marion health care | veterans affairs

We're passionately committed to delivering exceptional healthcare and achieving the pinnacle of patient satisfaction. Our guiding principle is straightforward: strive for fives—pursuing

excellence in every facet of what we do. AN HONOR AND RESPONSIBILITY WE CHERISH As the Veteran Experience Officer at Marion VA Healthcare System, it's not just our duty but our

privilege to ensure our Veterans receive the highest quality care. We're passionately committed to delivering exceptional healthcare and achieving the pinnacle of patient satisfaction.

Our guiding principle is straightforward: STRIVE FOR FIVES—pursuing excellence in every facet of what we do. EVERY MOMENT MATTERS Every interaction with a Veteran is a chance to make a

meaningful impact. From routine appointments to pivotal moments of care, we believe each moment holds the potential to enhance a Veteran's experience. This belief fuels our relentless

pursuit of improvement through our Veteran Satisfaction scores. YOUR VOICE SHAPES OUR JOURNEY We recognize that our most powerful tool for growth is the feedback we receive from you, our

Veterans. Through our Veteran Signal (V-Signal) surveys, you have the opportunity to share your stories and insights. Your feedback is not just data—it's the heartbeat of our

organization, guiding us toward what we are doing well and highlighting areas where we can elevate our care. CELEBRATING YOUR STORIES We are humbled by the positive experiences you have

shared. One Veteran recently expressed: > “The care I received was outstanding. I feel heard and respected > at every visit.” Another noted: > “The staff went above and beyond to 

make sure I felt comfortable > and cared for.” These heartfelt words affirm that we are making strides in the right direction. You are not just patients to us—you are esteemed members of

our community, and we hold your trust in the highest regard. EMBRACING CONTINUOUS IMPROVEMENT While we take pride in positive feedback, we also embrace opportunities to grow. Your honest

reviews help us pinpoint how we can refine communication, enhance our processes, and address any concerns you might have. Every piece of feedback is a catalyst for us to enhance the quality

of your care. JOIN US IN SHAPING EXCEPTIONAL CARE We are on a continual journey to listen, learn, and evolve—and we cannot do it without you. If you have had an experience with us, we warmly

invite you to share your thoughts through the Veteran Signal (V-Signal) survey. Your insights are invaluable; they not only help us recognize our dedicated staff but also drive the

enhancements that matter most to you. HOW TO SHARE YOUR EXPERIENCE Sharing your feedback is simple and secure. After your visit, you may receive a V-Signal survey via your email address on

file with us. We encourage you to take a few moments to reflect on your experience and let us know how we are doing. Your perspective helps us celebrate successes and identify areas where we

can improve. OUR COMMITMENT TO YOU As one Veteran beautifully put it: > “The care here is top-notch, and I can't imagine going anywhere > else.” It's sentiments like this

that inspire us every day. We are devoted to providing the best possible experience for every Veteran we serve, and your reviews play a pivotal role in that mission. THANK YOU FOR YOUR

SERVICE AND YOUR VOICE Your service to our country is immeasurable, and your feedback is a crucial part of our growth. Together, let's continue to strive for fives in everything we do.

We deeply appreciate your trust and partnership as we work towards excellence in your care.