Policies | Lovell Federal Health Care - TRICARE | Veterans Affairs

MEDICAL CARE. You have the right to quality care and treatment. Your care and your treatment will be consistent with available resources and generally accepted standards. These standards

include: * Timely access to specialty care * Pain assessment and management RESPECTFUL TREATMENT. You have the right to considerate and respectful care. This includes recognition of your: *

Personal dignity * Psychosocial, spiritual, and cultural values * Belief systems PRIVACY AND SECURITY. You have rights to reasonable safeguards for your protected health information,

including its: * Confidentiality * Integrity * Availability Both federal law and regulation govern your rights. You also have similar rights for other personally identifiable information.

This applies to electronic, written, and spoken form. These rights include your right to be informed—to the extent required by federal law and regulation—when privacy breaches happen.

CONFIDENTIALITY LIMITS. Sometimes your provider must report sensitive disclosures that you make. These sensitive disclosures include: * Sexual assault or harassment * Domestic violence *

Substance misuse or abuse * Intent to harm yourself or others To make a report, your provider doesn’t need your permission or consent. But they should tell you about these limits on

confidentiality before you make a sensitive disclosure to them during your visit.   PROVIDER INFORMATION. You have the right to know your health care team. You can ask for their names and

professional credentials.   EXPLANATION OF CARE. You have the right to a clear, easily understood explanation of your: * Diagnosis * Treatment options * Procedures * Prognosis Your provider

will consider the exact needs of a vulnerable person when developing a treatment plan. A vulnerable person is a person who: * Has compromised decision-making * Is otherwise unable to make

medical treatment decisions If your provider can’t give information to you, your provider will share it with a designated representative.   INFORMED CONSENT. You have the right to necessary

information—in non-clinical terms—to make informed decisions on: * Consent or refusal for treatments * Participation in clinical trials or other research investigations This information must

include: * Any and all potential complications * Risks * Benefits * Ethical issues * Potential alternative treatments, as may be available You can find information on TRICARE network

covered services on the TRICARE website.   RESEARCH PROJECTS. You have the right to know if your military hospital or clinic wants to perform research that relates to your care or treatment.

You can refuse to participate in a research project. And you can withdraw your consent for participation at any time. You can also find information on cancer clinical trials on the TRICARE

website.   FILING GRIEVANCES. You have the right to: * Make recommendations * Ask questions * File grievances To do this, you can reach out to the patient relations representative or the

Patient Relations Office. If your concerns aren’t resolved, you have the right to call The Joint Commission at 1-800-994-6610. You can also file a complaint online.   SAFE ENVIRONMENT. You

have the right to care and treatment in a safe environment.   MILITARY HOSPITAL OR CLINIC RULES AND REGULATIONS. You have the right to be informed of rules and regulations that relate to

patient or visitor conduct.   TRANSFER AND CONTINUITY OF CARE. When medically permissible, you may be transferred to another: * Military hospital * Military clinic * Private sector

facility/provider When medically permissible, you may be transferred to another military hospital or clinic only after you’ve received complete information, an explanation about the need for

the transfer, and any alternatives.   CHARGES FOR CARE. You have the right to understand the charges for your care and your obligation for payment.   ADVANCE DIRECTIVE. You have the right

to make your health care wishes known. This includes when you may be: * Unable to communicate * Unable to make decisions for yourself CHAPERONES AND STANDBYS. You have the right to a

chaperone or standby during physical exams and treatments. You can request a different chaperone or standby. For example, you can request someone of a different sex. When possible, military

hospital or clinic staff will try to honor your request or help you reschedule your visit. You should keep in mind that there may be some emergency situations when urgency requires an

exception to having a chaperone or standby present.