Contact Us | VA Erie Health Care | Veterans Affairs

The Office of Public Affairs can assist local media with queries, interview requests, and expert information about the VA Erie Health System. PHONE: 814-860-2074 EMAIL:

[email protected] After hours or on weekends, call the operator at 814-868-8661 and ask for the administrator on duty. SUBMIT A FOIA REQUEST Under the Freedom of Information Act

(FOIA), you have a right to federal agency records unless those records are protected from disclosure by specific exemptions or exclusions laid out in law. REQUESTING RECORDS MAINTAINED BY

VA ERIE EMAIL: [email protected] | Thomas W. Smith - Privacy and FOIA Officer FAX:  MAIL: ERIE VA MEDICAL CENTER Business Office Release of Information 135 East 38th Street  Erie, PA

16504 FOR QUESTIONS ABOUT YOUR REQUEST TO VA ERIE Phone: 814-860-2523 ADDITIONAL FOIA REQUEST INFORMATION ------------------------- REPORT AN ISSUE GIVE US WEBSITE FEEDBACK To report a

technical issue or give us feedback about this site, email our web team at COMING SOON! REPORT SUSPECTED FRAUD OR MISMANAGEMENT Contact the VA Office of the Inspector General (VAOIG) to

report suspected criminal activity, fraud, inadequate patient care, or mismanagement of VA programs or government resources. PHONE: 800-488-8244 MAIL: VA Inspector General Hotline (53e) 810

Vermont Ave. NW Washington, DC 20420 Learn more about the VA OIG hotline. ------------------------- AVOID FRAUD  AND SCAMS VA remains committed to protecting the privacy of our Veterans,

service members, and military spouses.  With this in mind, we are sharing an update that SOME VETERANS HAVE RECEIVED FRAUDULENT CALLS FROM INDIVIDUALS WHO CLAIM TO BE AFFILIATED WITH THE

GOVERNMENT. These calls may try to sway you to provide personal or identifying information, along with credit card or bank account numbers.  Sharing this information can lead to theft of the

Veteran’s identity, their money or both. DON’T BE FOOLED.  Never give out personal information to anyone who contacts you out of the blue.  NEITHER THE DEPARTMENT OF VETERANS AFFAIRS, NOR

ANY OTHER LEGITIMATE GOVERNMENT AGENCY WILL EVER REQUEST ANY PERSONAL INFORMATION OVER THE PHONE, VIA TEXT OR EMAIL.  If you’re contacted by anyone requesting personal information, HANG UP

AND CONTACT YOUR LOCAL VA.  If you're unsure, IT'S ALWAYS SAFER TO HANG UP AND CALL THE ERIE VA directly at or 1- (toll free). Scammers can spoof phone numbers, so you can’t rely

on caller identification.  To learn more about spoofing, visit: https://www.fcc.gov/spoofing WHAT TO DO IF YOU SPOT A SCAM  If you are a victim of or spot a scam, you should first file a

complaint with your State Attorney General’s Office. You should also report it to the FTC at https://reportfraud.ftc.gov/#/. REPORT PATIENT CARE OR SAFETY ISSUES As a High Reliability

Organization (HRO) the Erie VA Medical Center supports a culture of safety and strives to provide exceptional care and customer service. If you experience or witness a safety issue, please

notify us immediately. 1. REPORT THE SAFETY CONCERN TO THE NEAREST STAFF MEMBER. All of Erie VAMC employees receive HRO training and are able and prepared to assist you with safety concerns.

2. REPORT THE SAFETY CONCERN TO THE SERVICE LEVEL ADVOCATE (SLA). Each department within the Erie VAMC has a designated SLA. These individuals provide patients with solutions to problems,

concerns, safety issues, and unmet needs. 3. REPORT THE SAFETY CONCERN TO A VETERAN EXPERIENCE OFFICER. As patient advocates, Veteran Experience Officers (VEO) help resolve issues with

patient care. Their mission includes providing the highest quality Customer Experience (CX) in the delivery of care to Service members, Veterans, their families, caregivers, and survivors.

    Ask an Erie VAMC staff member to connect you with a VEO or contact them directly.     Jeremy L. Ireland | 4. REPORT THE SAFETY CONCERN TO OUR FACILITY LEADERSHIP. Speak with Erie VAMC

Executive Director, John Gennaro  during weekly open office hours.     Director’s Office Open Door Hours     Every Friday: noon to 1:30 p.m.     Location: Erie VAMC | 7th Floor IF MANAGEMENT

DID NOT ADDRESS OR RESOLVE YOUR CONCERNS, CONTACT THE JOINT COMMISSION. The Joint Commission will maintain your name as confidential information and forbids accredited hospitals from taking

retaliatory actions against employees for having reported quality of care concerns to The Joint Commission. SUBMIT A COMPLAINT ONLINE: 

https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/ PHONE: 800-994-6610 FAX: 630-792-5636 EMAIL: [email protected] MAIL:

Office of Quality and Patient Safety The Joint Commission One Renaissance Boulevard Oakbrook Terrace, IL 60181 -------------------------