After you request a decision review

When your review is complete, we’ll mail you a decision packet that includes details about the decision on your case.

You don’t need to do anything unless we send you a letter asking for more information. If we schedule any exams for you, be sure not to miss them.

If you requested a decision review and haven’t heard back from us yet, please don’t request another review. Call us at 800-827-1000 (TTY: 711).

If you’ve filed a request for a decision review, we may randomly select you to receive an email with a short, optional survey. If selected, you’ll get a survey about 10 days after we receive

your request for a decision review. You aren’t required to fill it out, but your feedback will help us improve the new decision reviews process. It takes about 3 minutes to answer the

questions. Please review your VA.gov profile to make sure we have your most recent email address.

You may also be able to check the status of your decision review online.

A Veterans Service Organization or VA-accredited attorney or agent can help with any questions you have about decision reviews. 

You may be able to switch your request to a different option. 

Note: If we already completed a Higher-Level Review for your case, you can’t request another Higher-Level Review. And if we already completed a Board Appeal for your case, you can’t request

another Board Appeal.

If we haven’t decided your Supplemental Claim or Higher-Level Review, you can switch to a new review option.

To switch to a different review option, send us a signed letter that says you want to withdraw your original decision review request. Submit a new request for the review option you want. 

To switch to a different review option, submit a new decision review request for the review option you want. Include a signed letter that says you want to withdraw your original Board Appeal

request.

To switch to a different type of Board Appeal, submit a new Board Appeal request and select the type you want. You don’t need to withdraw your original request.

Get answers to frequently asked questions about decision reviews.