Community care | veterans affairs

To access the image above, please click this link: https://www.va.gov/COMMUNITYCARE/docs/programs/VACC-Process.pdf VETERAN CARE OFFICE OF INTEGRATED VETERAN CARE (IVC) NATIONAL CONTACT

CENTER Monday–Friday, 8 a.m.–9 p.m. ET • Option 1 for Veterans • Option 2 for Providers ADVERSE CREDIT REPORTING AND DEBT COLLECTION Monday–Friday, 8 a.m.–8 p.m. ET Contact your VA referring

provider or your local VA community care office for the following services. You can also call the IVC National Contact Center. * GENERAL BILLING AND COPAYMENT QUESTIONS * ELIGIBILITY AND

CONSULTS * SCHEDULING, REFERRALS AND AUTHORIZATIONS: You must have a VA referral for community care before receiving care. Without a VA referral, you may be responsible for the full cost of

care. * REAUTHORIZATION (ADDITIONAL CARE) PRESCRIPTIONS AND DURABLE MEDICAL EQUIPMENT (DME) To find an in-network pharmacy, use the VA Facility Locator Tool and select Facility Type:

Community pharmacies. For questions about durable medical equipment (DME), contact your local VA Prosthetic and Sensory Aids Service (PSAS) unit or your referring VA provider. You can also

call call the IVC National Contact Center. URGENT CARE 800-MyVA411 | ) Select option 1 (Urgent Care Information), then option 3 (Urgent Care Information), and then option 1 again (Check

Urgent Care Eligibility). Eligibility for urgent care includes flu and COVID-19 vaccines. MORE INFORMATION To find an in-network urgent care location, use the VA Facility Locator Tool. You 

DO NOT need a VA referral or prior authorization to visit an in-network urgent care location. Visit the Urgent Care page for more information. Find VA Facility Locations EMERGENCY CARE

72-HOUR NOTIFICATION If you are seen by a community emergency department, VA must be contacted within 72 hours by you, your representative or the provider. Contact options are listed below:

Emergency Care Reporting 844-72HRVHA ) Appropriate VA official at the nearest VA medical facility Find VA Facility Locations Optum: VA Augusta is in region 3 VETERAN CONTACT INFORMATION VA

Community Care Veteran Portal Monday–Friday, 8 a.m. – 9 p.m., ET • Select option 1 PROVIDER CONTACT INFORMATION VA Community Care Provider Portal Monday–Friday, 7 a.m. – 7 p.m. local time

MORE INFORMATION Community Care Network To contact VA Augusta's Community Care customer service line, please call 706-733-0188 ext. 33666. To communicate via email or send documents to

our local office, please use this email address: [email protected]