Atlanta va clinic | va atlanta health care | veterans affairs

IF YOU HAVE: Thoughts of harming yourself or others YOU SHOULD: Dial the VETERANS CRISIS LINE AT 988, then press OPTION 1   IF YOU HAVE: Any serious life-threatening medical EMERGENCY,

examples:  * Possible stroke * Chest pain, * Extreme shortness of breath YOU SHOULD: Call 911 or go to the nearest ER without delay WITHIN 72 HOURS of a Non-VA ER or Hospital visit, notify

the VA at 844.724.7842 Ask the non-VA facility to fax your records to: ATTN: PRIMARY CARE PROVIDER Tele-Emergency Care Services available per triage from Clinical Contact Center (CCC) nurse

at 855.679.0214, 24/7 IF YOU HAVE: Any URGENT/NON-EMERGENT medical issues that need to be addressed today, examples: * Cough or congestion * Pain; new or not improving * Problem with

urination * Any new or worsening medical condition   YOU SHOULD: Call the CCC at: 855.679.0214, 24/7. Go to www.va.gov/find-locations/ and choose urgent care for VA facility type. Call

833.483.8669 for more info. If needed, the Atlanta VA ER is open 24/7 at 1670 Clairmont Road, Decatur, GA 30033 IF YOU HAVE: Any NON-URGENT/ROUTINE medical issues or questions, examples: *

Medicine, treatment, testing, consult or appointment-related inquires * Non-improving medical issues * Refill or request renewal of medicines, prosthetic orders & diabetic supplies *

Schedule a routine appointment YOU SHOULD: Call the CCC at 855.679.0214, 24/7 to assist with: * Pharmacy  * Primary Care Appointments * PACT and Care team * Enrollment For Specialty Care

Appointment scheduling call 404.321.6111, OPTION 3 Call Patient Advocates at 404.321.6111, EXT. 202264 To use ID.ME secure message; visit ID.ME or call the Help Line: 877.327.0022 Mon - Fri

7 a.m. - 8 p.m. ATLANTA VA CLINIC (AVC) HELPFUL INFORMATION Atlanta VA Clinic (AVC) does not have Emergency Care Services.  Call 911 for a life-threatening emergency! ADDRESS:  250 North

Arcadia Avenue, Decatur, GA 30030; phone: 404.297.1540, ext. 313737;  fax: 404.417.5262 PATIENT ADVOCATE:  404.321.6111, ext. 202264  BENEFICIARY TRAVEL (SPECIAL MODE):  404.321.6111, ext.

203245 COMMUNITY CARE BILLING:  888.901.6613 MON - FRI HOURS: Clinic: 8 a.m. - 4:30 p.m.; Lab: 8 a.m. – 3 p.m.; Radiology: 8 a.m - 4:30 p.m. GENERAL INFORMATION NEAREST VA HOSPITAL:  Joseph

Maxwell Cleland Atlanta VA Medical Center (JMCAVAMC), 1670 Clairmont Road, Decatur, GA 30033, 404.321.6111 NON-VA ER VISIT OR HOSPITALIZATION:  Must report to the VA within 72 hours by

calling: 844.724.7842. TO REORDER VA MEDICATIONS: 1) Call 404.321.6111, ext. 206641; 2) Mail refill slips enclosed in your prior prescription; 3) Drop off refill slips in the drop box at

pharmacy; 4) Request refills online at ID.me. TO OBTAIN NON-VA MEDICATIONS THROUGH THE VA: 1) Provide scripts from VA community care providers to the pharmacy. 2) Provide records and

prescriptions from outside providers to the Pharmacy. Outside records can be faxed to 404.417.5262. SHUTTLE TRANSPORTATION:  Voluntary Services assists with transportation to our clinic for

scheduled appointments only with a 7-day advance notice. Call 404.321.6111, ext. 203245 to leave a request. Your call will be returned within 48 hours. The shuttle from the JMCAVAMC departs

daily. MARTA TRANSPORTATION:  Review MARTA website for the most up to date schedules: www.itsmarta.com ID.ME: Create an account at ID.ME to manage your care. To use ID.ME secure message;

visit ID.ME or call the Help Line: 877.327.0022  Mon - Fri 7 a.m. - 8 p.m. VA VIDEO CONNECT (VVC):  VVC enables you to conduct virtual visits with your care team using the camera on your

phone, computer, or tablet. Visit the VVC mobile app web page at https://mobile.va.gov/app/va-video-connect or contact the National Telehealth Help Desk at 866.651.3180 or 703.234.4483 from

7 a.m. - 11 p.m., Mon - Sat. Call your care team to set up a VA Video Connect visit. MISSION ACT URGENT CARE: Use for minor injuries and illnesses. To be eligible, you must be enrolled in

the VA and have received care within 24 months prior to using this benefit. To locate a facility, go to: www.va.gov/find-locations/ or call: 833.483.8669. MENTAL HEALTH: Access services by

going to your primary care clinic and request to see the team psychologist. Veterans can obtain same day services by going to their established clinic or to the Joseph Maxwell Cleland

Atlanta VA Medical Center. WHOLE HEALTH:  Get information about this program and how to access its classes and services, including yoga and Tai Chi. Obtain more information by asking your

PACT Team or calling 404.321.6111, ext. 413156 or 413159. SMOKING CESSATION: Contact scheduling to enroll in the tobacco cessation program. Additional resources can be found at

https://www.mentalhealth.va.gov/quit-tobacco/smokefreevet.asp or 855.784.8838.      GENERAL INFORMATION NEAREST VA HOSPITAL:  Joseph Maxwell Cleland Atlanta VA Medical Center (JMCAVAMC),

1670 Clairmont Road, Decatur, GA 30033, 404.321.6111 NON-VA ER VISIT OR HOSPITALIZATION:  Must report to the VA within 72 hours by calling: 844.724.7842. TO REORDER VA MEDICATIONS: 1) Call

404.321.6111, ext. 206641; 2) Mail refill slips enclosed in your prior prescription; 3) Drop off refill slips in the drop box at pharmacy; 4) Request refills online at ID.me. TO OBTAIN

NON-VA MEDICATIONS THROUGH THE VA: 1) Provide scripts from VA community care providers to the pharmacy. 2) Provide records and prescriptions from outside providers to the Pharmacy. Outside

records can be faxed to 404.417.5262. SHUTTLE TRANSPORTATION:  Voluntary Services assists with transportation to our clinic for scheduled appointments only with a 7-day advance notice. Call

404.321.6111, ext. 203245 to leave a request. Your call will be returned within 48 hours. The shuttle from the JMCAVAMC departs daily. MARTA TRANSPORTATION:  Review MARTA website for the

most up to date schedules: www.itsmarta.com ID.ME: Create an account at ID.ME to manage your care. To use ID.ME secure message; visit ID.ME or call the Help Line: 877.327.0022  Mon - Fri 7

a.m. - 8 p.m. VA VIDEO CONNECT (VVC):  VVC enables you to conduct virtual visits with your care team using the camera on your phone, computer, or tablet. Visit the VVC mobile app web page at

https://mobile.va.gov/app/va-video-connect or contact the National Telehealth Help Desk at 866.651.3180 or 703.234.4483 from 7 a.m. - 11 p.m., Mon - Sat. Call your care team to set up a VA

Video Connect visit. MISSION ACT URGENT CARE: Use for minor injuries and illnesses. To be eligible, you must be enrolled in the VA and have received care within 24 months prior to using this

benefit. To locate a facility, go to: www.va.gov/find-locations/ or call: 833.483.8669. MENTAL HEALTH: Access services by going to your primary care clinic and request to see the team

psychologist. Veterans can obtain same day services by going to their established clinic or to the Joseph Maxwell Cleland Atlanta VA Medical Center. WHOLE HEALTH:  Get information about this

program and how to access its classes and services, including yoga and Tai Chi. Obtain more information by asking your PACT Team or calling 404.321.6111, ext. 413156 or 413159. SMOKING

CESSATION: Contact scheduling to enroll in the tobacco cessation program. Additional resources can be found at https://www.mentalhealth.va.gov/quit-tobacco/smokefreevet.asp or 855.784.8838.