508 compliance (accessibility) | veterans affairs

We’re committed to providing access to our websites and digital applications for all visitors with disabilities. And we want you to tell us about any accessibility issues you may find. Your

feedback helps us get you the information you need and fix any issues for all Veterans and their family members. Learn how to report an issue or get help right away. OUR COMMITMENT UNDER THE

SECTION 508 LAW Section 508 is a federal law that requires all U.S. government agencies to make their electronic and information technology and data accessible to everyone. By law, agencies

must provide people with disabilities the same level of access as those without disabilities. For example, a person who uses a screen reader to read a government website must get the same

information as a person who reads the site visually. Learn more about our commitment on our Section 508 Office page OUR DIGITAL ACCESSIBILITY STATEMENT We design our websites and other

digital tools to meet or exceed the Section 508 technical requirement standards.  We also follow guidelines from the World Wide Web Consortium (W3C). This international public-interest

non-profit organization works with the public to develop web standards. We work to meet their industry standard web content accessibility guidelines (WCAG) 2.2. Our modernized VA.gov pages

meet Level AA standards, which means that our content is accessible to most people in most circumstances. We continue to work to improve all our content and tools so we can increase access

for everyone, including people with a range of disabilities. Learn more about the World Wide Web Consortium (W3C) on their website Read the WCAG 2.2 guidelines on the W3C website OUR SECTION

508 PROGRAM MANAGER Our Section 508 program manager is Chet Frith. If you have questions for our program manager, email us at  [email protected]. The subject line should say SECTION 508

PROGRAM MANAGER. WHAT TO DO IF YOU FIND AN ACCESSIBILITY ISSUE Tell us right away if you find an issue on a VA website or mobile app related to any of these needs: * Reading information

about benefits, services, or health care * Completing an online form * Using links to get to different sections of a website or app When you report issues, you help us fix them for everyone

in the future. And we’re always here if you need information or help now. REPORT THE ISSUE TO OUR SECTION 508 OFFICE Send us an email at [email protected]. The subject line should say

SECTION 508 SUPPORT REQUEST. Be sure to include these details: * Where you found the issue. If you can, include the webpage address (or URL) of the page. * The type of assistive technology

you were using when you found this issue. For example, tell us if you were using a screen reader, magnifier, refreshable Braille display, speech recognition software, haptic device, or

switch. * The format you’d like to get any follow-up materials in. Not all reports may result in follow-up materials. * Your contact information (if you want us to contact you if we need

more details). * Any other information you think will help us fix the issue. CALL US TO GET INFORMATION OR HELP NOW If you can’t get the information you need, or can’t complete an action you

need to take, because of the issue, call us at 800-698-2411 (TTY: 711). We’re here anytime, day or night. If you need an interpreter, select 0. We’ll connect you with a VA call center

agent. Tell the agent that you want a language interpreter to join the call. WHAT TO EXPECT AFTER YOU REPORT AN ISSUE TO OUR 508 OFFICE We’ll assess the issue and assign it to the

responsible team to fix it. If we need more details, we’ll reply to your email. We fix all accessibility issues as quickly as we can. But some issues may take several weeks or longer to fix.

Know that even if we can’t fix an issue right away, your report helps us make the issue a priority. This helps us fix it for Veterans and family members who’ll use our website and apps in

the future. And remember, if you need help sooner, call us at 800-698-2411 (TTY: 711). We’re here anytime, day or night.