Nationwide message for all customers as 'you need to do' it now

A CUSTOMER SAID THEY HAD SEEN SUSPICIOUS ACTIVITY ON THEIR ACCOUNT NICHOLAS DAWSON 12:25, 21 May 2025 Nationwide Building Society has provided some key guidance after a customer noticed some

suspicious activity on their account. The worried customer reached out via social media after spotting a payment from their account that they did not recognise for a Ring doorbell

subscription. They said they had "never done" such a transaction, noticing £130 had gone out of their account. They said they planned to go to their local branch to get help with

the issue. In reply, Nationwide said: "If you believe there is a fraudulent transaction on your account, you will need to report this to us. Please call us on 03457 30 20 11, the lines

are open today until 8pm and a member of our dedicated team will be able to assist you further." Nationwide was also asked for its general advice if you see suspicious activity on your

account. A spokesperson said: "If someone notices a suspicious payment, they should call their bank or building society immediately. "Whether it is an email asking for personal

information or for you to click a link, report it as we have a team available 24/7 dedicated to fraud for this very reason." The provider also shared some advice for keeping your bank

account secure. Article continues below The group explained: "When it comes to keeping your bank accounts safe, the best advice is to shred old financial paperwork such as bills and

banks statements while changing your passwords regularly and not writing them down. Lastly, keep an eye on your bank statements to spot and report any fraud sooner rather than later."

Customers of Nationwide may also want to check their accounts for a £50 bonus payment. This was recently paid to millions of members following Nationwide's acquisition of Virgin Money.

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criteria included that you need to have been a Nationwide member on September 30, and still be with the group when the payment was made. Other qualifying rules include that in the 12 months

to the end of September 2024, you must have either: Article continues below * Had at least one qualifying transaction on your Nationwide current account or savings account * Had at least

£100 in total in one or more of your Nationwide current accounts and savings accounts * Owed at least £100 in total on one or more Nationwide residential mortgages. Additionally, customers

will have qualified if they switched to a Nationwide current account via the Current Account Switch Service between July 1 and September 30, 2024.