Submit or respond to an application with MyHMCTS - GOV.UK

To use the service, your organisation must have registered for a MyHMCTS account. Once registered, your organisation will have a MyHMCTS account listed administrator. They can add more

account administrators and will invite you to join your organisation’s MyHMCTS account. Only account administrators can add users.

Once invited, you will receive an email to finish setting up your account. This email will come from hm.courts.and.tribunals.registrations@notifications.service.gov.uk. All emails, including

verification codes, will come from this email address.

You must add the address to your email’s safe sender list. If your organisation has extra security software, you must add it to that safe sender list as well. If you have an IT department,

they can help you do this. If you do not have an IT department you can search for ‘safe sender list’ in your email’s help tool.

You must create your password within 20 days. If you do not create your password in time, your account administrator can re-invite you.

Once your account is set up, you can access MyHMCTS to manage and create cases.

Each time you log in, we will send you a verification code to enter. The code will work for 90 minutes.

If you take longer than 90 minutes to verify you will have to log back in to request a new code.

If an expected code has not arrived after 20 minutes, please contact [email protected].

Some applications cannot be submitted with MyHMCTS and can only be submitted on paper.

See the following guidance for managing, submitting and responding to cases in MyHMCTS:

You can create and manage your cases in Welsh by selecting the language toggle link (Cymraeg) in the top right of any page in MyHMCTS. This is only available when managing a case, not when

registering or managing an organisation.

If the language toggle link is not working, email [email protected].

If a translation is not appearing correctly, email [email protected]. When there is an update in the service, you may see English text in place of Welsh while a

translation is pending.

If you need support with a case, see the guidance on managing cases and case access in MyHMCTS.

You cannot create an account for yourself. If you have tried to register and have been told that the Solicitors Regulation Authority (SRA) ID or Payment by Account (PBA) number is already in

use, then you must contact your MyHMCTS account listed administrator.

If you are unable to find your MyHMCTS account administrator, you can email [email protected]. We aim to respond within 5 working days.

If you are having trouble accessing MyHMCTS, make sure you are using the correct link. To manage a case, you must use https://manage-case.platform.hmcts.net.

If you are an account administrator and need to manage the organisation or a user’s account, use https://manage-org.platform.hmcts.net.

We recommend that you bookmark or favourite MyHMCTS in your internet browser. You should only create the bookmark or favourite once you have signed in and are on the homepage. Do not create

it from the sign in or verification pages, or while you have a case open.

If you are still having trouble accessing MyHMCTS, try using a different device to sign in.

If you have an IT support team, they will be able to help with any device, browser and security issues.

If you have an issue with your MyHMCTS account, you should contact an account administrator in your organisation.

If you need additional support with your MyHMCTS account, email [email protected]. We aim to respond within 5 working days.

Find guidance for case administration tasks in MyHMCTS, including filing a notice of change.

If you need support with a particular case or with managing a case in MyHMCTS, see the appropriate service guidance to find out who to contact.

For a list of links to service guidance see case management and submission guidance.