M&s cyber attack online disruption could carry on till july

DISRUPTION TO MARKS & SPENCER'S ONLINE OPERATIONS IS SET TO CONTINUE THROUGHOUT JUNE AND INTO JULY, THE RETAILER HAS SAID IN ITS LATEST UPDATE 14:08, 21 May 2025 Marks & Spencer

says the damaging cyber attack on its services was caused by "human error". The retailer has also said that disruption to online shopping could continue into July but it hopes to

have this partly restored "within weeks". M&S halted orders on its website and saw empty shelves after being targeted by hackers around the Easter weekend. Customer personal

data, which could have included names, email addresses, postal addresses and dates of birth, was also taken by hackers in the attack. Chief executive Stuart Machin told reporters that

hackers gained access to the company's IT systems through a third party after "human error". The boss said he had been in touch with other industry bosses to discuss hacks,

with the Co-op and Harrods also targeted with cyber attacks in recent weeks. He added: "We didn't leave the door open, this wasn't anything to do with under-investment.

Everyone is vulnerable. For us, we were unlucky on this particular day through some human error." The retailer revealed on Wednesday morning that online sales and profits in its

fashion, home and beauty business have been "heavily impacted". Disruption to online operations is set "to continue throughout June and into July as we restart, then ramp up

operations", it said. KEEP UP TO DATE WITH ALL THE LATEST BREAKING NEWS AND TOP STORIES FROM THE NORTH EAST WITH OUR FREE NEWSLETTER However, it indicated that shoppers will see

improvements over the coming weeks. Mr Machin suggested around 85% of its online operations are likely to be restored soon, as the company focuses on certain parts of its operations first.

He added that clothing and home sales have been "resilient" in stores in recent weeks. Meanwhile, food sales were affected by reduced availability but the business stressed this is

"already improving". The group has also reported "additional waste and logistics costs" after switching to manual processes following the attack. M&S said the

incident is likely to drag its group operating profits down by around £300 million this year, but it expects this to be reduced through cost management, insurance and other reactions. The

company suggested it could reduce the impact of the attack by as much as "half". Mr Machin said: "It has been challenging, but it is a moment in time, and we are now focused

on recovery, with the aim of exiting this period a much stronger business. Article continues below "There is no change to our strategy and our longer-term plans to reshape M&S for

growth and, if anything, the incident allows us to accelerate the pace of change as we draw a line and move on. This incident is a bump in the road, and we will come out of this in better

shape, and continue our plan to reshape M&S for customers, colleagues and shareholders." JOIN OUR WHATSAPP COMMUNITIES ChronicleLive is now on WhatsApp and we want you to join our

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