Protecting Consumers during the Telephone Network Modernization

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Protecting Consumers during the Telephone Network Modernization"


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by Neal Walters  &


AARP Public Policy Institute

  Updated October 31, 2017 Published October 31, 2017 / Updated October 31, 2017


As telecommunication companies transition away from traditional copper wire landline phone networks to new technologies such as VOIP and fixed wireless service, regulatory protections are


needed to ensure that the transitions do not jeopardize public safety and voice connections. Key protections include notification standards so consumers know in advance their service will


change and any possible consequences of the change. Also, new technologies must meet reliability standards to ensure consumers have access to the same level of service or better, and service


must maintain affordability so consumers are not priced out of the market.  


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