Creating ‘Age-Friendly’ Businesses

Being open for business means being welcoming and accessible for customers of all ages. Getty Images Facebook Twitter

An “age-friendly” business considers the needs of older adults and creates a barrier-free environment that enables people of all ages and abilities to visit, shop and fully access the

location’s spaces and use the offered services. 

Several communities enrolled in the AARP Network of Age-Friendly States and Communities have established programs to encourage local businesses to be age-friendly. (Follow the link in the

sidebar to read about some of those efforts.) The formal supports and rewards provided to a business varies by community. However, any business — whether in an age-friendly network community

or not — can become age-friendly on its own.

Businesses that adapt their services and physical locations to be age-friendly can expand their customer base, and revenue, while helping older adults remain active and live independently.

Some stats in support of the business case:

Older adults (defined as people age 65 or older) are the fastest-growing population in the United States. By 2030, 1 in every 5 Americans will be age 65 or older. By 2034, the nation will

have more people age 65 or older than children under the age of 18.1People age 50 or older contribute $8.3 trillion to the U.S. economy each year, or 40 percent of the U.S. gross domestic

product (GDP). Put another way, in terms of direct spending, 56 cents of every dollar spent in the U.S in 2018 was attributable to the 50-plus population. That amount is expected to increase

to 61 cents by 2050.2 Most adults (96 percent) are grandparents by age 65. (The average age to become a grandparent is 50, up from 48 in 2011.) According to an AARP report released in 2019,

grandparents spend a collective $179 billion annually on their grandchildren — the average spent is $2,562.3 Nearly 40 percent of people age 70 or older use an assistive device (such as a

walker) to meet their self-care and mobility needs; more than 50 percent have a toilet-related modification (such as grab bars or a raised toilet seat) in their home. Being considerate of

and accommodating to differing mobility and other needs can be crucial to a business’s success.4